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How does satellite (wireless) internet work, and why is having a wired network more reliable?

There are so many internet options and companies out there that provide internet services, how do you choose, or know what service is right for you?

All West Communications internet network is delivered over wires because it not only increases reliability but allows faster upload and download speeds at better pricing for our customers and community.

Why does a wired internet network work more efficiently?

Let start by looking at how each type of network works and how it relates to the services available.

Satellite Internet

Satellite internet is having the ability to transmit and receive data from a satellite dish. Most satellite companies' connections involves three satellite dishes; one at the internet service providers (ISP) hub, one in space and one attached to your property. The ISP will send the internet signal to the dish in space, which then relays it to you. Every time you make a request (new page, download, send an email, etc.) it goes to the dish in space and then to the ISP's hub. The completed request is then sent back through space to your dish and then to your computer.

Common issues with satellite internet include:

  • The weather affects the signal path. During bad wind or rainstorms, you should expect poor quality internet, assuming you have internet at all.
  •  Poor latency or high ping rate. Your internet signal has to go at least 22,000 miles in the air two times before it reaches your home. Since you have to send data to space, this creates a lag on internet connecting devices. This lag can affect your internet experience, especially if you're a gamer, working from home, streaming TV, or use VoIP services.
  •  Minor obstructions can affect your signal. Your dish needs to point south because this is where all the orbiting dishes are in outer space. Anything in the way of your dish's signal such as branches or buildings, can affect the quality.
  • Satellite internet is relatively expensive for the speed you get. For example, Utah Broadband’s highest speed is 60 Mbps for $89.95, whereas All West's lowest speed is 100 Mbps for just $59.95. You can get twice as much speed for $30 less.

Wired Network

A wired network is the physical connection to your home and your ISP provider through either Coax, DSL, or Fiber.

Benefits of a wired network include:

  • You get better upload and download speeds. When you are connected directly to your ISP provider, there is no lag, which makes your connection faster.
  •  There are no obstructions to block your service. Since most Coax, DSL and Fiber lines are either buried or affixed to utility poles, you won't have to worry about your connection getting disturbed.
  • With a wired connection, your ISP can offer you better prices and faster speeds than satellite offerings. For example, Wicked Fast internet provides 75 Mbps for $99.95 per month, whereas 100 Mbps will All West is $59.95 per month.

We hope this helps our customers understand the differences between satellite (wireless) and wired internet connections.

Learn more about All West’s Internet Plans.

Community Connections

South Lincoln Medical Center Gets a Boost in Connectivity

All West Communications delivers 1 Gig and best-in-class phone solution

KAMAS, UTAH | February 27, 2020 – All West Communications is pleased to support South Lincoln Medical Center, Kemmerer, Wyoming with a Hosted VoIP and data solution that allows for greater operational flexibility, stability and efficiency.

South Lincoln Medical Center’s traditional premise-based phone system was outdated and due for a change. The phone system couldn’t provide them with the functionality they needed, nor could the malfunctioning phones be repaired or replaced. The Hosted VoiP solution through All West delivers leading-edge technology and can be tailored to the medical center’s growing needs. This solution also provides a cost savings, as there is no on-site equipment needed, save the more than 100 phones, and includes enhanced features such as hunt groups, 4-digit dialing, auto attendant and others. The 4-digit dialing feature was especially attractive to the medical center as they operate clinics in Evanston and Rock Springs, Wyoming as well. Low capital expenses, a generous pool of long distance and predictable billing all help to enhance the bottom line and operational efficiencies. The value-added web portal (CommPortal) allows for a better customer experience through a customized call flow and auto attendant.

The Fiber-to-the-Premises (FTTP) data solution provides monthly cost savings, a speed increase up to 1 Gig symmetrical and most importantly, a back-up to their current fiber service to create redundancy. This redundancy will allow operations—such as their phone system, computer systems, patient monitoring devices, security cameras and doors—to continue functioning should an internet connection drop or be interrupted.

All West not only delivered the products and services, but personalized training and support as well. South Lincoln Medical Center received assistance porting phone numbers from their premise-based system to the Hosted VoiP system and were assigned additional blocks of phone numbers to use as they grow. All West installed and tested the phones over several weeks to ensure the system was set up to the medical center’s needs. This personalized service continues today.

“From the consultation to the set-up, staff training and system adjustments, it was a team effort.”, Matt Weller, All West Communications President stated. “The porting process was time consuming, but the All West team was tenacious with South Lincoln Medical Center’s past providers to get the advertised numbers ported over to the new system. And the medical center’s administration was very helpful and accommodating prior to and during the install. I’m thankful for everyone’s efforts to see this project successfully executed.”

The hospital district’s CEO, Karl Sundberg, had this to say, “This new connectivity and phone system technology is just one way that South Lincoln Hospital District is transforming and modernizing to meet the needs of our community and region with healthcare services. All transitions of technology have growing pains, and with the tenacious support of our All West partner, coupled with an excellent IT and leadership team, we successfully transitioned the entire complex system within 60 days, and are now working to optimize the system and add functionality that was previously unavailable to us. Technology infrastructure is the backbone of the future of healthcare, and this new infrastructure allows us to expand telemedicine, integrate a tele-critical care system, develop new cloud based technology for clinical systems and drive better customer service and accessibility through our telephone system. Thank you, All West team!”
All West Communications is delighted to deliver these services to South Lincoln Medical Center and looks forward to a long partnership.

About All West Communications
Since 1912, All West Communications has provided leading-edge telecommunication services. Based in Kamas, Utah they operate a broadband-powered network to deliver services that connect people and businesses to what matters most—across town and around the world. Their wired infrastructure and ongoing fiber investments that span from northeastern Utah to southwestern Wyoming provide customers with unparalleled broadband speeds, entertainment options, connectivity and service. To learn more, visit www.allwest.com.

About South Lincoln Medical Center
South Lincoln Medical Center, located in Kemmerer, Wyoming has been designated a Critical Access Hospital, as defined by the Office of Rural Health Policy, part of the Health Resources & Services Administration of the U.S. Department of Health & Human Services. South Lincoln Medical Center’s mission is to deliver extraordinary compassion, innovative healthcare, and customer service to our community, our patients, and each other, close to home. For more information, visit www.southlincolnmedical.com.

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