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Fiber Comes to Hideout, Utah

bringing internet speeds up to 1 Gig, a streaming TV platform and digital phone service

All West Communications is thrilled to announce the launch of lightning-fast broadband, a streaming TV service and digital phone solutions—over an all-fiber network—to the residents of Hideout, Utah.

Construction began on July 8, 2019 in the Rustler area of Hideout and will extend to other developments within the town (on both sides of Route 248) this year and next. The current build has included more than 16,700 feet of fiber and duct which will provide services to current and future residents of the town of Hideout. This is just one of the major buildouts All West invested in this year and we are excited to be expanding our service offerings so close to home.

Internet offerings will include speeds from 100Mbps to up to 1Gig and we’ll also be offering our streaming TV service—All West.tv. This service includes 100 hours of Cloud DVR, HD channels (as available), restart and replay, and the ability to stream three devices at once. The best part? All West.tv is a self-install, app-based platform that does not require a set-top box or additional wiring.

On Monday, September 23 All West brought services to our first customer in Forevermore Estates. In less than three months, micro-trenching more than 3.25 miles of road, laying in fiber and duct work, setting up systems on the backend to providing services to our first customer were all accomplished. A huge success given a project of this size typically takes twice as long.  All West will continue connecting as many customers as possible before the weather makes it impossible to do so.

Matthew Weller, President of All West Communications, stated; "The cooperation of Mayor Rubin and his staff have made our ability to provide services a reality. We are very pleased to offer broadband services to the town of Hideout and we are committed to expanding services to new developments in the town, namely Soaring Hawk, Deer Waters, Klaim and Shoreline.”

All West Communications believes in delivering the best possible services to our communities—and investing in all-fiber networks is one way we do this. Fiber provides the ability to offer faster speeds and a more reliable, stable network, compared to wireless or satellite options. As a local company, we treat our customers like more than just a number. Our office in Kamas, just eight minutes from Hideout,  welcomes customers in person, over the phone or via email correspondence.

We look forward to partnering with you for your telecommunication needs.

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Sun Outage: October 5 - 9

Every fall we experience various channel outages that may interrupt your TV service.

These outages are called Sun Outages and this fall, sun outages are expected during the first week of October, 2019.

What is a Sun Outage?

Sun Outages happen twice a year, they are an interruption of our satellite signals caused by interference from the sun. The interruption happens when the sun is in direct line with the communication satellites and the sun’s radiation overwhelms the satellite signals.

When are the Sun Outages and how long will they last?

Sun outages happen twice a year, in fall and spring, and will last approximately one week each time.

What kind interference should I expect?

During Sun Outages you may experience anything from slight signal degradation to a complete signal loss. This only happens during the day time (no sun = no interruption). You may also notice pixelated pictures, picture freezes or audio distortions when watching TV.

Sun Outages only affect TV Satellites, your All West internet and phone line won’t be affected.

We apologize for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal soon.

Please call our office if you have any questions!

Photo credit: ​ Jordan Wozniak on Unsplash

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Lisa Barnes receives Rock Springs Chamber of Commerce Award

On July 8, Lisa Barnes, customer service representative, in our Rock Springs’ office was honored by the Rock Springs Chamber of Commerce with an “Excellence in Customer Service” award. According to Rick Lee, CEO, Rock Springs Chamber of Commerce, “The goal of the “Excellence in Customer Service” award is to acknowledge the unique attributes of front-end workers--the people who visitors and locals interact with in businesses across the area. It honors those whom we believe portray positive representations of our community.”

Lisa’s nomination was exceptional, and the decision to award her this recognition was unanimous. What stood out the most was that she was recognized by upper management from her corporate office who offered specific details about Lisa’s strengths—from her infectious smile to her never wavering positive attitude. Lisa is a real attribute to the All West team and we feel lucky to have her. Congratulations, Lisa!

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Rate Increase

Networks charge local TV providers, like All West, fees to carry channels, and these fees continue to increase each year. And in 2018, these price increases are some of the highest we have ever seen.

Notably, while we have had to drop content to keep our price steady, All West Communications has not passed along a rate increase to our customers since 2014.

To help provide some context, the following information was taken from a December 22, 2017 Variety article which demonstrates the annual increases that other companies are passing along to their consumers:

  • Comcast is hiking monthly rates for most bundles about $5/mo.
  • Dish is raising rates as of January 16,​ 2018, with most programming packages set to increase by $3 per month in addition to a $2 monthly increase for local channels.  
  • DirecTV's Select package will go up $2 per month, while Entertainment is increasing $3; Choice will be $4 higher; Xtra will rise $7; and Ultimate and Premier tiers will increase by $8/mo.
  • Charter bundles will see an increase of $10.
  • Cox Communications, meanwhile, will raise rates January 7, with increases of 2.5%-6% depending on service package.​

Many customers, due to the increasing rates, start to ask about buying "only the channels they watch" or a-la-carte TV. Here is just one example of what that might look like:

  • ​​​HBO Direct: $14.99
  • CBS All Access: $5.99​

If we use these two channels as examples, we could assume that individual channels might be priced direct to a customer somewhere between $6 and $15 per channel. So, if there are ten channels you really care about and watch, you could potentially spend somewhere between $60 - $150  - just to get those ten channels. By bundling channels together, the networks provide better pricing through the traditional TV package model.

All West strives to provide you with the content you want at a price you can afford. And while not all costs are within our control, we work hard to limit the increases we have to pass on to you.

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All West Communications Honored as Ethical Company

On September 7, All West was honored as one of the two business recipients of the 2018 Bill Daniels Utah Ethical Leadership Awards.

To be considered for these awards, applicants are required to complete several essay questions pertaining to the Daniels Fund Ethics Initiatiatve Principles. Those principles include:

  • ​Integrity – Act with honesty in all situations
  • Trust – Build trust in all stakeholder relationships
  • Accountability – Accept responsibility for all decisions
  • Transparency – Maintain open and truthful communications
  • Fairness – Engage in fair competition and create equitable and just relationships
  • Respect – Honor the rights, freedoms, views and property of others
  • Rule of Law – Comply with the spirit and intent of laws and regulations
  • Viability – Create long-term value for all relevant stakeholders

"We are honored to be recognized as a company that places ethics as a priority. In today's world, honesty and respect are not always the norm, but we believe those principles are crucial to any business's success," states All West President, Matt Weller. "And we work very hard to be transparent with our employees, customers and stakeholders and take accountability when we've made a mistake." 

For more details about this award, check out this Utah Business magazine article

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